Recent Posts

How can I protect my business during an outbreak?

3/20/2020 (Permalink)

How can I protect my business during an outbreak like Coronavirus?

With the recent outbreak of the Coronavirus, many people are scrambling to ensure their property is protected. There is a consistent rise in business owners/parents/caregivers interest to ensure that facilities are taking every precaution to prevent any widespread outbreaks. In this article, we will cover what  the Coronavirus is, how you can protect yourself, and how SERVPRO can provide assistance with cleaning and disinfection. 

So, What is the notorious Coronavirus and how does it spread? 

Coronaviruses are zoonotic, which means they are transmitted between animals and people. This virus can cause a variety of symptoms and can lead to a more serious prognosis when introduced to infants, the elderly, and those with weakened immune systems. Once transmitted to humans, other humans can spread the virus through respiration such as coughing and sneezing. 

How can I protect myself, my family, my employees, and my customers?

Pathogens can rarely be seen or detected with the naked eye; but surfaces, toys, furniture, door knobs, etc are often carriers for communicable disease. When it comes to decontaminating surfaces and airborne Infectious diseases, it’s important to call on a professional that is trained & certified in biohazard remediation including the disinfecting of infectious disease. Surface cleaning is not enough these days, and unfortunately the average consumer does not fully understand the products and the chemical components behind the products intended usage. So many products we use and are familiar with are not used properly, and thus get rendered ineffective which is not the case.

How can SERVPRO help during the Coronavirus?

SERVPRO of Southeast Raleigh/Garner offers thorough cleaning and disinfection services for schools, hospitals, and commercial properties. We have a passion for the prevention of illness through proper cleaning and sanitization. Our crews are always ready to go in their PPE to ensure the buildings in our community are safe to enter. 

Our disinfectants & virucides are EPA, FDA, and OSHA compliant, they have a very low toxicity rating, and are effective against the most common disease and odor-causing organisms, including MRSA, HIV-1 (AIDS virus), Influenza A2, Avian Flu, VRE, TB, Herpes, to name a few. The CDC is recommending a labeled Hospital Grade disinfectant with claims against similar type organisms to COVID19. SERVPROXIDE has demonstrated effectiveness against viruses similar to COVID19 on hard non-porous surfaces. This product can be used against COVID19 when used in accordance with the directions for use against Norovirus Feline Calicivirus** and Canine Parvovirus, Strain Cornell-780916, ATCC VR-2016** on hard, non-porous surfaces. In addition, SERVPROXIDE currently has EPA approved claims for Feline Coronavirus (Strain WSU 79-1683, ATCC VR 989**) and Canine Coronavirus (Strain 1-71, ATCC VR-809**). More product specific information can be obtained on the TDS & SDS.

Call SERVPRO of Southeast Raleigh/Garner today to ensure you have a proper disease control prevention strategy moving forward to help support a healthy and safe atmosphere.(919) 250-0455

We are Cleaning Experts

3/18/2020 (Permalink)

hand in orange rubber glove holding spray bottle spraying wall with cleaner We can help you take preventative measures immediately!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, We are here for you!

4 Ways to Prevent Storm Damage From Affecting Your Business

3/11/2020 (Permalink)

During a storm in Raleigh, North Carolina, water can have a significant impact on your building.

Whether it is in the form of storm or flood damage, water can ruin building materials, damage belongings and contribute to the growth of mold.

In order to keep this to a minimum, the following steps can be taken.

1. Seal Doors and Windows
If the area around your doors and windows is not sealing properly, then it will be easier for water to enter the building. Make sure that these are closing as they should be. You may also want to use sandbags at these openings. This can help keep flood water on the outside.

2. Move Objects to a Higher Floor
Because the water involved is highly contaminated, flood damage can be more severe than other types of damage. It can be difficult to clean furniture and other items that have absorbed this water. To prevent objects from being affected, you can move them to a higher floor that is less likely to experience flooding.

3. Back Up Important Files
Most businesses keep important information stored on their computers and other electronic devices. These can be damaged by water or electrical surges during a storm which can lead to loss of data. Use cloud storage or an external drive to make backups of files and keep your information safe.

4. Repair Present Damage
If your building has existing damage, it is more likely to be affected by storm damage. Perform a thorough inspection of the interior and exterior to locate any leaky or deteriorated areas. These should be repaired as soon as possible before any severe weather occurs.

Preparing your business for bad weather can help to reduce the amount of storm and flood damage that occurs. However, your building may still be affected. In this case, it is best to hire a professional cleanup and restoration service. Because they have training and access to necessary equipment, they will be able to make repairs quickly and safely.

Are Chemical Drain Cleaners Safe for Home Use?

12/13/2019 (Permalink)

Drain cleaners are so common that nearly every homeowner has used one at some point

Ways That Chemical Drain Cleaners Can Damage Your Plumbing

If you’re like most homeowners, when facing a clogged drain in your Raleigh, NC, home, you reach for a chemical drain cleaner. Effective and affordable, these chemicals are the go-to for most people. What few of them realize, however, is that this quick-fix solution may lead to long-term problems. That’s because not every chemical cleaner is safe for pipes. Keep reading to learn some of the top ways chemical drain cleaners can damage your plumbing.

How Pipe Cleaners Work

Marketed under several familiar brand names, most chemical cleaners work by generating heat to loosen the clog. The most common types of pipe cleaners include the following:

  • Caustic cleaners – often contain lye
  • Oxidizing cleaners – often contain bleach
  • Acid cleaners – generally available to plumbers only

All have clear benefits but also lots of potential drawbacks.

Hard on Pipes
Perhaps the biggest drawback to these types of cleaners is their chemical effect on pipes. When used frequently on older pipes, they can cause pipes to break down, warp or even melt.

Environmentally Damaging
Another drawback is that these materials, once done with the clogged drain, go down the drain and into the water supply where they can cause harm. These chemicals can erode septic systems overall too.

Dangerous to Children and Pets
These cleaners are very dangerous if swallowed but can also cause damage other ways. They’re known for releasing noxious fumes that can burn eyes and mucous membranes, as well as damage skin. For a family with children or pets, using this type of cleaner can be an accident waiting to happen.
Drain cleaners are so common that nearly every homeowner has used one at some point, and they’re generally fine for an occasional clogged drain. However, if you find yourself reaching for one more than once in a blue moon, it’s probably best to call a plumber or sewage cleaning specialist to get down to the root of your problem.

FAQ About Mold

11/27/2019 (Permalink)

Mold spores exist around us virtually everywhere and are essentially harmless

Frequently Asked Questions About Mold

Almost everyone has seen mold at some point in their lives. Mold is often seen on bread; however, it’s also common to find mold underneath and behind wet areas such as sinks, refrigerators and air conditioning units. Mold thrives on moisture which is why it’s common to see active mold growth near sources of water. Here are some additional answers to frequently asked questions about mold.

How Can I Control Mold?

Individuals often feel helpless when they find mold in their Eagle Rock, NC, home. Fortunately, mold can be controlled in your home with the following tips:

Decrease the humidity in your home to below 60%. You can use an instrument, called a hygrometer, to measure if you have high humidity.
Dry wet areas immediately or at least within 24-48 hours.
Fix leaks around windows and doors.
Add insulation to exterior walls and windows to reduce condensation.
Have a professional check your heating and cooling system. Your system should be properly sized and maintained in order to remove moisture from the air.

What is Mold?

Mold is classified as a fungus because it’s main source of energy doesn’t come from the sun. Mold growth begins when fungi, such as mold and mushrooms, feed off of nutrients from other sources. Mold spores exist around us virtually everywhere and are essentially harmless. Unfortunately, when mold spores attach to a wet spot they can grow into dangerous levels and cause water damage.

When Should I Consult a Professional?

It can be tempting to feel like you can take care of mold on your own; however, mold remediation specialists have the training and equipment necessary to properly restore your home to safe conditions. If you find any signs of mold in your home, contact a specialist. They have the proper knowledge and tools to safely contain, filter, remove and clean the mold in your home.
Understanding what mold growth is and how you can prevent it is important. Remediation and restoration are possible with the help of a mold remediation specialist.

5 Ways to Prevent Water Damage While on Vacation

11/27/2019 (Permalink)

Turn the main water supply off until you return

Use The Following Tips To Prevent Water Damage In Your Home

While you’re on vacation, you want to relax and have fun. However, this can be difficult to do if you’re worrying about your house back in Raleigh, NC. If returning to a flooded house is one of your concerns, you can use the following tips to keep your mind at ease while you’re away.

1. Inspect the House

The first thing you should do before a vacation is to inspect your home. If you need to have water pipe repair done, then it is best to do it before you leave. Any leaks or damages in the house can cause trouble and may result in water damage.

2. Keep Pipes Warm

If you’re going on vacation during winter, then you will need to keep your pipes warm to prevent a frozen and broken pipe. You should make sure that they are insulated and that your cabinets are open to keep them from getting too cold. You may also want to keep the heat on low while you are gone.

3. Get a House Sitter

Another way to protect your home is to arrange for someone to stay at your house or to check on it regularly. They will be able to prevent the damage from getting worse if something does happen.

4. Turn Off the Water

If you are unable to have someone keep an eye on your house, then you may want to turn the main water supply off until you return. This way, even if something breaks and water pipe repair is needed, the damage to the building will be minimal. Drain the pipes after turning off the water as well.

5. Clean Up Outside

The inside of your house is not the only area you should be concerned about. If there is a severe storm, clogged gutters or debris can result in damage. Make sure that water will be able to drain properly, and store anything that might be picked up by strong winds.
Using these tips can help prevent damage, but sometimes unexpected things happen. A cleanup and restoration company can perform water pipe repair and return your home to its previous condition.

4 Smart Moves To Prepare Your Company for a Weather Disaster

11/27/2019 (Permalink)

people evacuating a building It is vital to have periodic drills that mimic the conditions of a storm

Disaster Preparedness

On any given day there is bad weather happening somewhere in the world. This can be in the form of tornadoes, hurricanes, heavy rains or snow, lightning and hail. Eventually, extreme weather will hit Garner, NC. That's why a strong disaster preparedness plan is a necessity for every business. The better your plan the quicker you will be able to recover from a major storm. You will also be more likely to suffer lighter losses and a shorter business interruption, while providing greater safety for your employees and customers. Each plan is unique and depends upon the characteristics and location of each business, but a solid plan has these things in common:

Include Employees. Your employees are your greatest asset, and they are a true key to proper business preparedness. Make sure they are educated about where to go and what actions to take. Appoint a coordinator and a safety team to take charge during a storm. A plan to help workers with disabilities is an integral part of preparedness.

Buy Emergency Supplies. Every company should have on hand a good first-aid kit, clean water, a flashlight and food. Every employee should be aware of where the supplies are kept.

Engage in Drills. Practice makes perfect so it is vital to have periodic drills that mimic the conditions of a storm. Disaster preparedness depends on employees knowing the evacuation route and the location of a safe room.

Establish Communication Protocols. It's important to know who to call and when during the course of a storm and afterwards. The numbers for emergency personnel and first responders should be available to all employees. After the storm, the services of storm mitigation professionals should be contacted to assess damage and begin cleanup.

Disaster preparedness takes a bit of planning and extra work, but you'll be happy you put in the effort when a storm strikes. The road to recovery will be smoother for your business.

What To Know About Lightning and House Fires

11/22/2019 (Permalink)

Lightning strike in a Lizard Lick, NC home

What To Know About Lightning and House Fires

When you live in Lizard Lick, NC, the concept of lighting fire to the land may not be unheard of. While lightning striking the home is statistically less likely than a forest strike, it can cause wildfires which may also pose a fire risk to your home. It’s important to understand this phenomenon and what to do if a fire should occur. Here are three things you may wish to know.

1. When Strikes Occurs

In most locations it’s common to see strike related wild fire risk rise in mid to late summer when conditions tend to be drier and hotter than the rest of the year. In many places storms are also more likely to occur in the afternoon and evening hours of the day. You may wish to listen to weather advisories for your area. Be sure to follow any fire risk guidelines, such as avoiding cooking outdoors, during dry conditions.

2. What To Do if a Fire Occurs

If it does look like a lightning started fire could lead to a house fire, then it’s important to follow fire safety procedures. This includes following any evacuation notices even if you don’t believe you’re at risk. Once the wild fire is contained or extinguished your local fire personal will advise you as to when it’s safe to return.

3. How To Clean Up After a Fire

If a strike lighting fire in the area does cause damage to your home then it may be best to contact a fire damage restoration professional for your restoration needs. Not only can they handle any fire or smoke damage caused by the flames, but can also deal with water damage repairs that may be necessary after fire suppression efforts.
Understanding the weather and fire danger around you can help you prepare for the eventuality that a strike lighting fire nearby may occur. It’s important to follow all safety advisories, including evacuation notices, in the event a strike caused wildfire threatens your home. When you're allowed back to the property you may choose to contact a fire damage restoration professional to conduct any repairs.

Preparing Your Home for a Storm: 4 Tips

11/16/2019 (Permalink)

One way to prevent a flooded building is to have your gutters and downspouts inspected before harsh weather arrives

Preparing Your Home for a Storm: 4 Tips

When violent storms approach Shotwell, NC, protecting your home from high winds and flood water is likely a high priority for you. These conditions can cause damage to your roof, windows and even the interior of your home if flooding becomes severe. If dangerous weather is approaching your area, there are a few actions you can take that may help you protect your home and prevent some common types of storm damage.

1. Check Gutters and Downspouts

One way to prevent a flooded building is to have your gutters and downspouts inspected before harsh weather arrives. Broken or clogged gutters could cause additional flooding, as excess water may not drain away properly and cause standing water to enter your basement or crawlspace instead. Have a contractor remove and replace old gutters and ensure that your drainage system is working properly.

2. Sandbag Areas With Poor Drainage

Some exterior areas of your home may experience poor or inconsistent drainage, and this may lead to water damage. However, you can reduce the risk of flooding by using absorbent sandbags in areas where runoff may cause deep standing water or make its way into your home. You can contact your city government for more information about where to pick up complementary sandbags or buy them at your local home improvement retailers.

3. Move Valuables To High Ground

Important documents, valuable artwork and antiques are all vulnerable to flood damage. While a water mitigation and remediation service may be able to help you salvage these items if they are affected, moving them to higher ground, such as your home’s attic, could keep them from harm. Invest in a rugged, waterproof metal storage box for papers such as birth certificates and social security cards, as these can be difficult to replace.

4. Have a Family Plan in Place

Gather your family and discuss where you all might be safest from flood water and where you plan to meet in case of an emergency. This can help you feel less anxious in the face of dangerous storms.
Flood water, high winds and other types of storm damage that threaten your Shotwell, NC, home can be frightening. Knowing how to prepare for these events can help you keep your family and property safe before, during and after a major weather event.

3 Initial Steps To Take After a Fire in Your Home

10/7/2019 (Permalink)

Fire damage in Lizard Lick, NC

A residential fire can be a terrifying and unsettling experience for any homeowner. If you have experienced fire damage in your Lizard Lick, NC, home, having some information about what to expect may help you navigate the early stages of cleanup and restoration. It’s important to move quickly into the cleanup to prevent secondary damage, but the most important first step is ensuring your home is safe to enter.

Confirm the Safety of Your Home

Once the fire is extinguished, a fire safety specialist will likely inspect key areas of potential damage to determine whether entering your home is safe.

  • The Electrical System may be inspected for damage and will likely be disconnected from power until the water can be safely removed from the dwelling.
  • The Structural Integrity of stairwells, floors and ceilings may be inspected for fire damage, to determine whether they are stable enough to support cleanup.
  • Hazardous Chemicals may be examined to assess their stability and confirm no unique dangers remain.


This important inspection can protect you and your family from incidents that could only complicate an already difficult situation.

Survey the Damage

Once your home is cleared for safe entry, a fire official will generally accompany you to survey your property. You may notice, in addition to fire and smoke damage, that water damage from the pressurized fire hose may be significant. Once you have an overview, it is important to call your insurance agent to ask about the details of your coverage and schedule with an adjuster.

Hire a Professional Remediation Expert

It is strongly recommended that you hire a specialist to manage the complex fire and water cleanup process. Professional teams know how to clean and dry your damaged property quickly and safely. They have access to specialized equipment and methods for restoring your structure and belongings as completely as possible.

Home fire damage can mean extreme physical and emotional stress for you and your family. The initial impact can make even small tasks difficult. Safely assessing your damage and seeking expert assistance are your first steps in the direction of returning to your home and your peace of mind.